FAQ – Escape Rooms online

We know you have lots of questions regarding our new online escape room experiences. Here are a few answers to our most frequently asked questions.

What is the benefit to playing an escape room online?

There are actually many advantages to playing an escape room online! For starters, you can play with friends and family anywhere in the world. Have you always wanted to get your friends to visit a physical escape room, but couldn’t do it due to distance or time restrictions? Now you can!

This format allows for anyone to play our games from anywhere in the world. This also gives us a chance to run multiple games simultaneously. Always wanted to have your corporate team building play the exact same game to see who has the best time? Now is your chance! Contact us at 239-689-6979 and we can accommodate your group!

Are these the same games you have at Escape Room Adventures in Fort Myers?

Yes! We have taken all of our games and made them digital for this online experience. Some puzzles have been slightly modified to make them more understandable online versus in our physical location.

Will a Game Master be helping my group during my remote Escape Room Adventure?

Yes indeed! Just like our in-person adventures, you will have a Game Master assigned to your group after making your reservation. Your Game Master will guide you through the entire experience, giving help on puzzles if requested.

How long is a Remote Escape Room Adventure?

Each game will last one hour. Please allow approximately 75 minutes for the entire experience which includes getting players acquainted with the game as well as a post-game wrap up.

What do I need in order to play?

Before your adventure begins, everyone that will be logged on to a different device. After confirming your game time, you will be e-mailed a unique URL for your group. That link will open up a teleconference with Zoom. You do not need a Zoom account to play.

Each person logged into an account will need to do so on a computer. As an alternative, you may also use the Zoom app on a tablet (such as an iPad) and as long as you have the capability, you can mirror the image on a television screen as well!

Will my Game Master be able to see me?

Yes! Since Zoom is a video teleconferencing software, they will be able to see you via webcam and so will the other participants in your game.

Are the remote games private just like at the location in Fort Myers?

Yes. Once you book your game, it will block anyone else from playing during that time slot.

Can multiple players share one device or does everyone need to log on to a separate Zoom account?

It is totally up to you and your group. If you are all together in a shared space, you can certainly share a screen. If you would like to have your own, you are more than welcome to have each player log in separatey.

Note: If players are in the same location, each logged on device must be in a separate room. We have found that two zoom accounts in the same room creates an echo effect.

Does each person playing need to have a ticket?

Yes. Regardless if you share a screen or if it is all different accounts logging on to Zoom, each player must pay for their own virtual ticket.

Can I use an Escape Room Adventures gift certificate to play a game remotely?

Absolutely! Just use the code for the gift certificate upon checking out from our website. If you have any questions feel free to give us a call at 239-689-6979.

Can I use a Groupon to play a Remote Escape Room Adventure?

Yes, however, since the Groupon comes with a t-shirt, we can obviously not deliver that to you. If you would like to still play and pick up your t-shirt at a later time at our location, feel free to call us at 239-689-6979 and we can arrange that.

Can I use a discount code I was previously given?

Absolutely. If you were given a discount code with us in the past and it is still valid, we will absolutely still accept it to play our online version.

Will your location in Fort Myers reopen?

Without question! We have big plans for Southwest Florida’s #1 Escape Room and will reopen as soon as it is deemed safe to do so.

I have more questions! Who can I speak with?

You can e-mail us at admin@erallc.net or call us at 239-689-6979. If we don’t answer, leave a voicemail and we will return your call as soon as possible.